Refund and Returns Policy Overview
Our refund and returns policy last for 30 days. After this period, we are unable to provide a full refund or exchange for your purchase.
To be eligible for a return, your item must be unused and in the same condition as when you received it, including the original packaging.
There are specific circumstances in which we grant partial refunds, such as when an item is not in its original condition, damaged, or missing parts due to reasons unrelated to our error. Additionally, returns made after 30 days of delivery for any item are not eligible for a full refund or exchange.
Once we receive and inspect your return, we will promptly notify you via email about the status of your returned item. If your return is approved, we will process your refund and credit it back to your original payment method within a specific timeframe. Typically, refunds are reflected in your account within 3-5 business days. Please note that the exact timing may vary depending on your bank or financial institution.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Double-check your bank account to ensure the refund hasn’t been credited.
- Contact your credit card company as it may take some time for the refund to appear officially.
- Reach out to your bank as there is typically a processing period before refunds are posted.
- If you have completed the above steps and still haven’t received your refund, please contact us at Andrew@nciskincare.com.
Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please email us at Andrew@nciskincare.com and send your item to 2452 Tour Edition Dr, Henderson, NV 89074.
If the item was marked as a gift during purchase and directly shipped to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift during the purchase or the gift giver, had it shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be informed about the return.
To return your product, please mail it to 2452 Tour Edition Dr, Henderson, NV 89074.
Please note that you are responsible for the shipping costs associated with returning the item, and these costs are non-refundable. In the case of a refund, the cost of return shipping will be deducted from your refund amount.
The time it takes for the exchanged product to reach you may vary depending on your location.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.
If you have any questions regarding refunds and returns, please feel free to contact us at Andrew@nciskincare.com. Our team is here to assist you.